Privacy Policy
Last Updated: February 16, 2026
Introduction
Niel's VTC ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing and delivery platform, including our website, mobile applications, and services (collectively, the 'Service').
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information (processed securely through third-party payment processors)
- Profile photo and driver license information (for drivers)
- Emergency contact information
Usage Information
We automatically collect information about how you interact with our Service:
- Ride history, booking details, and travel preferences
- Location data (with your permission)
- Device information and unique identifiers
- Log data, IP address, browser type, and access times
Location Information
We collect precise location data when you use our Service to:
- Match you with nearby drivers
- Provide real-time tracking of rides
- Calculate accurate pricing
- Improve safety and security
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues and fraud
- Personalize your experience
- Send marketing communications (with your consent)
Data Sharing and Disclosure
We may share your information in the following circumstances:
With Drivers
When you book a ride, we share necessary information (name, pickup location, destination) with the assigned driver.
With Passengers
When you accept a ride request as a driver, we share your name, vehicle information, and location with the passenger.
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and cloud storage.
Legal Requirements
We may disclose information if required by law or to protect our rights, property, or safety.
Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at support@nielsvtc.com
Data Retention
We retain your information for as long as necessary to provide our Service and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@nielsvtc.com
Phone: +1 (555) 123-4567